Overview
International SOS provided health and security assistance to a large bank. We proactively reached out to our client’s regional managers that requested to stay in-country amidst the COVID-19 pandemic.
Problem
Initially, our client was not sure about the number of employees that wanted to stay in their country throughout the pandemic. It initially started with a few members. That quickly expanded to tens of people requiring assessment of their personal risk and health concerns. Our mission was to see if their staff were healthy, safe, and answer any questions about the COVID-19 situation. Our duty was also to provide explanations as to how they can use our medical and security services.
Solution
After discussing the situation with our client, a list of 62 international assignees was provided to the Assistance Centre medical director. They were primarily living in remote developing locations. Our medical director was then able to also review their accompanying information in their MedFit records. This is part of our health programme that streamlines the screening process. Consequently, our team could complete outbound calls to the individuals to discuss their personal risk and health concerns.
Impact
The impact was very positive. We leveraged our medical and security expertise to answer questions over the phone and pass on the cases to the security team as appropriate.