Privacy at International SOS

• We make privacy a priority

  Throughout International SOS, Privacy is a genuine priority. This means we review and act upon privacy at the highest levels of the orgaisation. This includes having a dedicated Data Protection Committee that reports into our board, and an operational Information Security and Privacy Committee that monitors privacy and continuous improvement within our organisation.

• We protect your personal information

  We implement comprehensive measures to protect personal data across everything we do. For example, this includes ensuring ongoing training for all colleagues within an organisation, having clear procedures for our colleagues to follow, and maintaining leading certifications that demonstrate our privacy and security practices.

• We are focused on transparency

  It’s important to us that you know how we collect and use your personal information. To do this, we publish clear privacy notices and wherever possible we inform you of how we will use your information at the point of collection. Where we are working with your employer and receive information from them, we work with them to maintain this principle of transparency. Importantly, we never sell your personal information.

• We give you choices

  Where applicable, we allow you to influence how we collect and use your personal information. This includes providing you with options as to how we share your data when you reach out to us for assistance, as well as options as how to we monitor your use of our services through cookie management.

How Do we Share your Personal Information?

• International SOS Companies

  We share your data to provide assistance and to deliver our services to you and our clients. As we deliver our services globally, this includes needing to share information to teams located in different countries in order to provide you with effective assistance, as well as to develop and maintain our digital products.
• Vendors

  We use vendors to help us to deliver our services. These include, for example, payment processing providers, website analytics, hosting and other IT delivery services. You can find out more about the types of vendors we use within each of our service privacy notices.
• Employers

  We may need to share information with your employer as part of the services that we deliver either on their behalf or as a service to them. You can find out more about when we do this within each of our service privacy notices.
• Our Provider Network

  We partner with hospitals, clinics and individual practitioners to provide you with assistance. Your information is only shared with these providers when we are actively providing assistance to you, and wherever possible, we tell you this in advance.