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Privacy at International SOS

Here you can find information on our privacy principles as well as direct links to our privacy notices. A link to our overall company privacy notice can be found here.

At International SOS, we value and protect privacy.

Here you can find information on our privacy principles as well as direct links to our privacy notices. Our overall company privacy notice can be found here.

  • We make privacy a priority

    Throughout International SOS, Privacy is a genuine priority. This means we review and act upon privacy at the highest levels of the orgaisation. This includes having a dedicated Data Protection Committee that reports into our board, and an operational Information Security and Privacy Committee that monitors privacy and continuous improvement within our organisation.

  • We protect your personal information

    We implement comprehensive measures to protect personal data across everything we do. For example, this includes ensuring ongoing training for all colleagues within an organisation, having clear procedures for our colleagues to follow, and maintaining leading certifications that demonstrate our privacy and security practices.

  • We are focused on transparency

    It’s important to us that you know how we collect and use your personal information. To do this, we publish clear privacy notices and wherever possible we inform you of how we will use your information at the point of collection. Where we are working with your employer and receive information from them, we work with them to maintain this principle of transparency. Importantly, we never sell your personal information.

  • We give you choices

    Where applicable, we allow you to influence how we collect and use your personal information. This includes providing you with options as to how we share your data when you reach out to us for assistance, as well as options as how to we monitor your use of our services through cookie management.

#YesItMatters that we design all of our products and services with privacy in mind.
The Assistance App and Member Portal

Here you can find links to the privacy notices of our mobile assistance apps as well our web-based Member Portal. 
Assistance App Privacy Notice
Member Portal Privacy Notice

Medical and Security Assistance Services

If you contact one of our Assistance Centres for advice or support, we’ll need to ask you for some of your personal information. Here’s a link to our privacy notice for our Medical and Security Assistance. 
Medical and Security Assistance Privacy Notice

Manager View, Tracker and Travel Ready

If you are a nominated manager at an organisation using our services, you may use some of all of the following services. Their privacy notices can be found here. 
Manager View Privacy Notice
Tracker Privacy Notice
Travel Ready Privacy Notice

Digital Learning

If your employer using our Digital Learning services, we may process your data to deliver this. 
Digital Learning Privacy Notice

Aviation and Maritime (MedAire)

Find out more about how we use your personal data to deliver our in flight and crew support, provision of medical equipmment, and maritime and luxury yachting assistance.  
MedAire Privacy Notice

Medical Clinics

Our medical clinics use your personal data in order to deliver these services to you. Here’s a link to our privacy notices. 
Medical Clinics Privacy Notice
UK Medical and Training Services Privacy Notice

MedFit (Occupational Health)

We provide occupational health assessments to a wide range of organisations. For information on how we use personal data to do this, please see our privacy notice. 
MedFit Privacy Notice

Government Services

We provide services to over 250 government and inter-government agencies, including TRICARE. For information on how we use personal data, please see our privacy notice. 
Government Services Privacy Notice

Recruitment and Employment
We place significant value on the privacy of our people, and those who are interested in working with us. Please see our privacy notices for recruitment and employment to find out more about how we use personal data. 
Recruitment Privacy Notice
Employment Privacy Notice

How Do we Share your Personal Information?

  • International SOS Companies

    We share your data to provide assistance and to deliver our services to you and our clients. As we deliver our services globally, this includes needing to share information to teams located in different countries in order to provide you with effective assistance, as well as to develop and maintain our digital products.
  • Vendors

    We use vendors to help us to deliver our services. These include, for example, payment processing providers, website analytics, hosting and other IT delivery services. You can find out more about the types of vendors we use within each of our service privacy notices.
  • Employers

    We may need to share information with your employer as part of the services that we deliver either on their behalf or as a service to them. You can find out more about when we do this within each of our service privacy notices.
  • Our Provider Network

    We partner with hospitals, clinics and individual practitioners to provide you with assistance. Your information is only shared with these providers when we are actively providing assistance to you, and wherever possible, we tell you this in advance.

What Personal Information we Collect on this Website and Why

  • Contact Information

    If you choose to contact us, we’ll collect your name and contact details to be able to reply to you, as well as who you work for to help us to link your contact with our ongoing client relationships.

  • Usage

    We monitor how you interact with our websites and services to help us to improve these and to identify any issues. This includes information such as your IP Address, device identifiers, and information on what you interacted with across our sites and services. For information on our use of cookies and other storage, please click the cookie icon on the left of your screen.

  • Web Visitors

    We collect data on visitors to our websites. For more information, visit our Web Visitor privacy notice.
    More Information
#YesItMatters that we have DPOs who understand how #internationalsos works and keep your data safe.