International SOS in South Africa: our Capabilities

International SOS opened its office in South Africa in Johannesburg in 1993 and today is home to a 24-hour assistance centre and the regional head office for sub-Saharan Africa, supporting our offices in Angola, Democratic Republic of the Congo (DRC) and Gabon, Mauritania, Nigeria, Ghana, Madagascar, Kenya, Namibia as well as Mozambique, Mauritius. The International SOS South Africa assistance centre in Johannesburg specialises in delivering medical assistance, evacuation and speciality services throughout South Africa and sub-Saharan Africa for corporations in industries including energy, mining and large-scale infrastructure, aviation and maritime, banking and finance, government and the public sector, and non-governmental organisations, as well as mobile workers, international assignees and their families.

South Africa has rapidly become the medical hub of Africa and as such International SOS has increasingly developed its medical transport services to facilitate access to appropriate medical care. We operate a full-scale 24-hour Assistance Centre in Johannesburg, equipped with sophisticated telecommunication systems and state-of-the-art medical transport facilities. We promptly respond to calls from our clients for medical, roadside, and legal assistance on a national basis. Our representatives dispatch whatever service is needed through our network of over 5,000 service providers in South Africa. Our fleet of dedicated air ambulances is the largest and most advanced in Africa. We coordinate over 670 medical evacuations a year, extending as far as Europe, Middle East, Ascension Island, Maldives, Diego Garcia, and West, and East and Central Africa.

The air ambulances are able to reach 19 African countries without refuelling ensuring that the vast distances across the African continent are managed by a team of experts who understand Africa’s logistical challenges. This air ambulance service is the only CAMTS (Commission on Accreditation of Medical Transport Services) accredited service outside of the North Americas (http://www.camts.org/) and one of two providers on the African Continent to hold the EURAMI (European Aeromedical Institute-www.eurami.org ) accreditation. 
 

Our comprehensive range of services includes:

• Medical assistance
• Medical transport services
• Air ambulance services
• Legal services
• Concierge services
• Customised medical training
• Security services
• Global medical services including onsite medical services and health risk assessments

We also coordinate global medical and health services and security services for assignees needing assistance and support outside of South Africa. Our services are available in English, Afrikaans, Zulu, Xhosa, Sotho (North/South), Tswana, Pedi, Ndebele, Venda, Tsonga, French and Portuguese.

For full details of all our services, please contact us.